Refund and Cancellation Policy

Last updated: [Insert Date Here]

At Parish Softwares, we value your trust and satisfaction. This Refund and Cancellation Policy is designed to clearly explain the terms under which refunds and cancellations are handled for our software products, subscription services, and other offerings. By using our services, you agree to the terms outlined in this policy.

1. General Refund Policy

Refunds may be provided under the following circumstances, subject to the conditions outlined in this policy.

• Initial Purchase Guarantee: If you are not satisfied with our software or services within 7 days of purchase, you may request a full refund. This guarantee applies only to first-time purchases.

• Technical Issues: Refunds may be considered if you encounter persistent technical problems that prevent the proper use of the product or service, provided that our support team is unable to resolve the issue within a reasonable timeframe.

• Duplicate Transactions: If you were charged twice for the same product or service, we will issue a refund for the duplicate transaction upon verification.

2. Non-Refundable Cases

• Digital Products: Refunds are not available for digital products, such as software licenses or downloadable content, once the product key or download link has been provided.

• Subscription Services: After the first 7 days of a subscription purchase, no refunds will be provided for the remaining period of the subscription term.

• Customer Error: Refunds will not be issued for errors made during the purchase process, such as buying the wrong product.

3. Cancellation Policy

• Subscription Services: Subscriptions may be canceled at any time. Cancellations will take effect at the end of the current billing period. No refunds will be provided for unused portions of the billing cycle.

• Service Bookings: For scheduled services, cancellations must be requested at least 24 hours in advance to qualify for a refund. Cancellations made within 24 hours of the scheduled time may incur a cancellation fee.

4. Refund and Cancellation Process

To request a refund or cancellation, please follow these steps:

1. Contact our support team at support@parishsoftwares.com with the subject line “Refund Request” or “Cancellation Request.”
2. Provide the following details:
   • Your name and contact information
   • Order ID or subscription ID
   • Reason for the request
3. Our team will review your request and respond within 7 business days. You may be required to provide additional information or documentation for verification.

5. Exceptions

In special cases, such as natural disasters or technical failures on our end, we may offer extended refund or cancellation periods at our discretion.

6. Changes to This Policy

Parish Softwares reserves the right to update this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.